Refund Policy

Last updated: 5 July 2026

How billing works

QuillJet is a flat monthly subscription billed in advance through Stripe. There is no free trial, no per-task metering, and no long-term contract. You can cancel at any time.

Cancelling

You can cancel anytime from the Stripe customer portal. Cancellation stops future charges and your access continues through the end of the current billing period. Your contacts stay in your own email tool, and the connections and sync rules you configured remain until you delete your account.

Plan changes

When you change plans, Stripe prorates the difference automatically. An upgrade charges the prorated difference for the rest of the period. A downgrade applies a credit toward your next invoice. No separate refund request is needed for a plan change.

Refunds

Because plans are low-cost and billed one month at a time with no long-term commitment, a charge that has already been taken is generally non-refundable, and cancelling stops the next charge rather than reversing the last one. If something went wrong (for example, you were charged after cancelling, or a technical fault prevented you from using the Service), reach out through the contact form and we will review it in good faith.

Tax

Where a refund is issued, it is returned net of any VAT or sales tax that was collected, in proportion to the amount refunded.

Contact

For questions about billing or refunds, use the contact form at https://quilljet.com/support.